Refund & Return Policy
At Om Barfani, we strive to provide the highest quality products to our customers. Please read this policy carefully before placing an order.
1. Order Cancellation
Orders can be cancelled before they are shipped.
Once the order has been shipped, it cannot be cancelled.
2. Return Eligibility
Returns will only be accepted under the following conditions:
The product is received in a damaged condition.
An incorrect product has been delivered.
The product has a manufacturing defect.
3. Return Request
A complaint must be registered within 48 hours of delivery via WhatsApp or Email.
An unboxing video and product photos may be required for verification.
4. Refund Process
Once the return is approved, the refund will be processed within 7–10 working days to the original payment method.
For COD orders, the refund will be transferred to the customer’s bank account.
5. Non-Returnable Items
Returns or refunds will not be applicable in the following cases:
Damage caused due to improper use by the customer.
Used or broken products.
Returns requested due to change of mind.
6. Contact
Om Barfani
Phone: +91 99208 99998
Email: info@ombarfani.com
Our goal is to provide satisfactory service to every customer. In case of any issue, our team is always available to assist you.
Our refund and returns policy lasts 30 days. If 2 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at {email} for questions related to refunds and returns.
